Refund policy
Returns
Returns may be requested within 14 days of delivery. Items must be in the condition received: unworn outside of trying on, with no scratches or alterations, and with the case, cloth and original packaging. To request a return, email info@debonairevision.com with the order number. Return instructions and the return address will be sent by reply. Returns sent without prior authorization are not accepted.
Return Shipping
For returns due to a change of mind, the customer pays return shipping. For returns due to a defect, damage, or an error by Debonaire Vision, Debonaire Vision pays return shipping.
Defects and Damage
Orders should be inspected on delivery. Defects, damage and incorrect items must be reported to info@debonairevision.com within 7 days of delivery, with the order number and photos. Debonaire Vision will repair, replace or refund the item. Manufacturing defects are covered. Damage caused by lens replacement by a third party, exposure to heat, or misuse is not a manufacturing defect and is not covered.
Exchanges
Exchanges are not processed directly. To receive a different item, return the original item and place a new order. The refund for the original item is issued once the return is received.
Preorders and Cancellations
Each pair is made to order. Production typically begins within 7 days of the order. Preorders may be canceled for a full refund until Debonaire Vision emails confirmation that the pair has entered production. After that point the order cannot be canceled. Returns remain available within 14 days of delivery as described above.
Production and delivery
Orders are made to order. The current estimated production time is 2 to 4 weeks from the date of the order. Delivery time is added after production. Estimates may change, and customers are notified by email of any change. Founders' Edition pairs include a numbered engraving, which is completed near the end of production.
Non-returnable items
Gift cards and sale items are final sale.
Refunds
Refunds are issued to the original payment method within 5 to 7 business days after a return is received and approved. Banks and card issuers may require additional time to post the refund. If a refund has not arrived 10 business days after approval, contact info@debonairevision.com.
International Orders
Customers outside the United States pay return shipping. Import duties and taxes are determined by the destination country and are not refunded. Customers in the European Union retain any cancellation rights provided by local law.
Contact
info@debonairevision.com
Return Address
Debonaire Vision, 444 W Commerce St, Apt 3204, Dallas, TX 75208